Refund and cancellation policy
Last updated: 11 August 2026
This policy applies to trade marketing and retail event support services quoted by Systemmeshpoint Trade Marketing. It does not cover product sales, shipping, or online checkout—those are not offered on this website.
Eligibility
Refunds apply only to fees paid under a written quotation or statement of work for services such as activations, sampling programmes, logistics, merchandising deployment, ambassador shifts, or pop-up hosting. Indicative website prices are not invoices.
Timeframe
Cancellation or refund requests should be sent in writing to hello@systemmeshpoint.digital or via the contacts on your quotation. We confirm receipt within two business days.
Full or partial refunds
- Full refund of prepaid service fees if we cancel an engagement for reasons within our control and no mutually agreed substitute date is available.
- Partial refund may apply if you cancel early enough that unused shifts or unused days can be released, after deducting work already performed (briefing, training, kit prep, retailer liaison) and non-recoverable third-party costs.
Non-refundable items
- Custom printed POS, uniforms, or sampling materials already produced to your artwork.
- Third-party bookings (venue fees, freight, landlord charges) once ordered and non-cancellable.
- Completed training days and completed on-site shifts.
- Deposits marked non-refundable in your quotation when production or rostering has started.
Cancellation by the client
Unless your quotation states otherwise: cancellations received fourteen (14) or more days before the first scheduled on-site day may receive a refund of prepaid fees minus documented prep costs; cancellations between thirteen (13) and five (5) days may be charged up to fifty percent (50%) of the affected service fees; cancellations within four (4) days or after mobilisation may be charged in full for the affected window.
Rescheduling
We will attempt to move dates at no extra service fee when retailers and crews can accommodate the change. Additional costs (freight rebooking, overtime, reprinting) are quoted before confirmation.
Deposits
Engagements typically require a deposit to reserve crews and begin materials. Deposit treatment is stated in each quotation. Deposits secure capacity and may be applied to the final invoice.
No-shows and access failures
If ambassadors or supervisors arrive as scheduled but store access is denied for reasons outside our control (missing approvals, locked receiving, unannounced closures), the shift may be billed as delivered. We will help rebook where possible.
Work already started
Creative adaptation, retailer submission packs, casting, training, and kit assembly begun before a cancellation are billable on a time-and-materials or milestone basis as listed in your agreement.
Purchased materials
Materials bought for your programme are owned by you once paid. Unused items can be returned to you or disposed of per your written instruction; storage beyond fourteen days after the event may incur a holding fee.
Refund process and timing
Approved refunds are processed to the original payment method within fourteen (14) business days after written approval. Bank timelines may add several days.
How to request a refund
Email hello@systemmeshpoint.digital with your quotation reference, payment date, and reason. Or write to 105/19-21 Nares Road Siphraya, Bangkok, 10500, Thailand, attention: Client Partner. Phone: +66 2 2330368.
Exceptions
Force majeure events that prevent retail trading may be handled through rescheduling first. Fee adjustments in those cases are agreed case by case and documented in writing.